If you have made an order incorrectly or ordered the wrong size, please contact our Customer Care team at info@hidrawear.com as soon as possible to update your order. If your order has already been shipped, you will need to complete our Returned Merchandise Authorisation form to return the incorrect item or order.

If your order is incorrect please complete our Returned Merchandise Authorisation form and send it to our Customer Care team at info@hidrawear.com.

If any of the items you received are damaged or faulty, please complete our Returned Merchandise Authorisation form and send it to our Customer Care team at info@hidrawear.com. Please review our Returns Policy for damaged or faulty products.

If you would like to cancel your order please email our Customer Care team at info@hidrawear.com as soon as possible to cancel your order. Due to the speed of packing, sometimes we are unable to cancel orders but we will try where possible.

You don’t need to have an account to place an order. However, having an account can save time during checkout as it securely saves your address and payment details for future purchases.

A few minutes after we receive your order, we’ll send you a confirmation email that includes your order number. If you cannot find your confirmation email, please check your spam folder. If you are using Gmail, please check the promotions folder.

If you have created an account, you can securely save your details for future purchases. You’ll also be able to check your recent orders under ‘My Account’ when you log in.

If you have created an account, you can check all orders associated with that account under ‘My Account’ when you log in.

If you haven’t received your order confirmation email, please check your spam/junk folder or promotions folders if you are using Gmail. If it is not in there, please contact our Customer Care team at info@hidrawear.com.

If the returned product is deemed acceptable, we will process your refund via the original payment method. You will receive notification when we have received the returned product, when we have processed your return request and when the refund has been authorised. Please allow up to 5 business days for payment to be received after your refund has been authorised. Please review our Returns Policy for returning products to us.

If your returned product is deemed acceptable, we will create a replacement order immediately. You will receive notification when we have received the returned product, when we have processed your return request and an order confirmation email when your replacement order is entered. Please review our Returns Policy for returning products to us.

If you ordered a garment that is the wrong size, please complete our Returned Merchandise Authorisation form and send it to our Customer Care team at info@hidrawear.com. Please review our Returns Policy before completing the Returned Merchandise Authorisation form.

Before ordering your garment, we recommend you follow the Sizing Instructions and select your size from the Size Guide.

You can contact our Customer Care team by emailing info@hidrawear.com. We will respond to all customer queries as quickly as possible. 

You can reset your password by clicking on forgot my password on the account log in page. An email is sent to the email address you used when creating your account. In the email you will have the opportunity to create a new password. If you have any issues, please contact our Customer Care team at info@hidrawear.com.

All compliments and complaints are important to us. If you have any feedback for us, please contact our Customer Care team at info@hidrawear.com. If you have a faulty product, please complete our Returned Merchandise Authorisation form and send it to our Customer Care team at info@hidrawear.com. Please review our Returns Policy for damaged or faulty products.